Promotion of supply chain management
Sustainability Initiatives
- Contribute to the Global Environment
- Contribute to a Convenient Society
- Contribute to the People’s Well-being
- Strengthen the Foundation
We believe that supply chain management is important for the Noritake Group to reliably continue with business, and established our Purchasing Policy in FY2020 and Purchasing Guidelines in FY2021. The Purchasing Guidelines were distributed to business partners in FY2022 to ensure that they are aware of the basic policy underpinning our purchasing activities. Going forward, we will continue to promote social responsibility throughout the entire supply chain based on the Purchasing Policy and Purchasing Guidelines. The Procurement Committee was established in FY2023 to further enhance this system.
We also proceed to purchase environmentally-friendly raw materials, and pay well attention not to import ores originating in areas of conflict.
Noritake Group Purchasing Policy
Based on Noritake*s corporate motto of “Good Quality, Export, and Co-prosperity”, we will engage in purchasing activities aimed at continually providing our customers with good products and services deemed satisfactory to them. Furthermore, by building trusting relationships aimed at co-prosperity with our suppliers, we will proactively fulfill our corporate social responsibility in cooperation with our suppliers, that is:
- （1） We will keep our doors open impartially and globally to all suppliers and conduct fair transactions in good faith.
- （2） When selecting suppliers, we will do so by making an overall judgment that includes reviews on not only quality, price, and delivery time, but also their stance towards corporate social responsibility.
- （3） We will deepen mutual trust with suppliers we deem reliable in order to achieve co-prosperity.
- （4） We will comply with the laws and regulations as well as social norms of each country and region while conducting business based on highly ethical standards.
- （5） We will perform environmentally friendly purchasing in line with Environmental Policy of the Noritake Group.
Communication with business partners
The Noritake Group shares information such as information about the economic environment and trends in the industry and our procurement prospects with our business partners in order to establish and maintain good relationships. We are also making efforts to ensure safety and health. In particular, the Engineering Group, which receives cooperation from many business partners in manufacturing and construction, regularly holds seminars to prevent occupational accidents.
In addition, we regularly conduct seminars on the Subcontract Act within Noritake to ensure that employees are thoroughly informed.
Communication with customers
In order to reflect customer feedback in our products and services, and to ensure that customers can use our products safely, we have set up a customer service center within the Tabletop Group to share customers’ opinions and inquiries with relevant departments in order to improve our products and services.
Product safety
The Noritake Group strives to ensure that customers can use our products safely. We carefully consider product safety in all our processes from research and development to design, manufacturing, distribution, and sales. To that end, we comply with laws and regulations, as well as with standards that we establish on our own. In addition, we strive to prevent accidents caused by incorrect usage by including easy-to-understand instruction manuals with our products.
In the event that an accident or problem occurs due to a product or service provided by Noritake, we will promptly communicate this information to customers and minimize the spread of damage in a prompt and appropriate manner. We also thoroughly investigate the causes of incidents in order to prevent recurrence.
